What is the full form of ACD?
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What is the full form of ACD?
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The full form of ACD Automatic Call Distributor.
It is used in telecom service, and the role of the ACD system is to manage large number of incoming calls of a particular group.
Computer telephony integration and computer-supported telecommunications applications software are part of ACD system to produce the advance level of ACD system.
ACD system used to manage calls for specific groups of the system that help the caller to connect with suitable agents who help them best.
ACD mostly used in organization who handles a large number of incoming calls, to connect with the caller who needs assistance from a large number of people.
Example customer service support
Use of ACD system
• Manage call high call traffic
• Manage when call center executive is offline
• Manage automate responses for FAQs/ queries
